Komap · by Soara

A little help for every journey.

Start here for navigation, accounts, Kovers and your garage. Updated 2026-10-27.

Need a person? hello@soara.ai. Never send passwords or verification codes.

Getting started

How do I start a drive?

Allow location access, search for a destination, select a result and compare the available routes. Choose your route, then Go now. Follow road signs and actual conditions. Set up the trip while parked; a passenger can handle interaction during a drive.

Can I use Komap without an account?

You can explore and navigate as a guest. Create an account to retain progress across sign-ins and use account-only vehicle claims and community features. A new guest identity is not a way to recover an earlier account.

How do I find nearby food, fuel or EV charging?

Enter a place name or a category such as nasi lemak, Shell or EV charging. Enable location for nearby relevance. Results depend on the search provider’s coverage and can be missing or outdated; confirm opening hours, charger compatibility and availability with the operator.

Do I need my developer’s laptop or Expo Go?

The cloud-connected native build uses the public Komap service, not a developer’s laptop or a temporary tunnel. Native Mapbox Navigation requires the installed native app; Expo Go does not include the Navigation SDK. Internet access is still needed for online features.

Navigation, tolls and voices

Why do some routes have no toll price?

Each alternative is checked separately. A complete amount appears only when route matching and verified fare data support it. A partial estimate remains labelled; unknown coverage is not zero. “No tolls on this route” appears only when the route data positively supports that conclusion. Toll estimates are not toll payments and can differ from the operator’s charge.

Are all speed cameras live?

No. Published camera locations and user observations are partial information, not a live operational feed. A missing marker does not mean no enforcement. Always follow posted limits.

Why is my GPS speed or position unavailable?

Enable precise location in the device’s Komap permissions, check that location services are on and move to an open area when safe. Tunnels, covered parking, power saving and weak GPS can affect accuracy. An empty speed display is not a measured speed of zero. Stop safely before troubleshooting.

Will guidance continue with the screen locked?

The native navigation build supports active background guidance subject to device permissions, battery restrictions and OS behaviour. Test your selected build and device before relying on it. Stopping navigation ends guidance; force-closing the app can interrupt it.

Why can a character voice change to a device voice?

Online character voices need a timely network response. Komap can fall back to device speech when an instruction cannot arrive in time or when background guidance uses a native voice. Voice availability and language coverage vary; spoken guidance does not replace the on-screen route or road signs.

How do I change appearance or add a stop?

Use Profile for Light, Dark, System or Time of day and your map-angle preference. During navigation, expand the journey drawer for trip details, settings and Add stop. A passenger can search and choose a stop; the driver should remain focused on driving.

Kovers, reports and Ko-munity

Can other Kovers see my exact live location?

Optional vehicle visibility is off by default. When enabled, shared samples are at least two minutes old and rounded to about 100 metres. Updates expire after two minutes without a new update. This reduces precision but does not guarantee anonymity.

What does a private profile hide?

Other Kovers see Kover and generic Ko artwork instead of your public name, @handle, photo, bio, mood or driving status where applicable. Your joined month, public post content and incident location/time can remain visible. Private does not mean untraceable to the operator. Authorised moderation and owner case reviews can inspect the account under access controls and auditing.

How do I report a road incident?

Tap Report, choose a category and, where offered, a severity or lane. Submit the observation only when safe. Photos are optional. Report locations are shared, so do not submit unnecessary personal information.

How long do reports remain on the map?

There is no single lifetime for every category. The server applies an expiry based on report type, freshness and community feedback. Expired, removed and clearing reports stop appearing as active observations. Confirmations do not guarantee a report is still accurate.

Does reporting a closure automatically reroute everyone?

No. A community closure observation is not proof that the routing provider has changed its road network. Use current signs and official instructions; Komap cannot promise immediate route exclusion for every report.

How do I report abuse, block someone or appeal moderation?

Use report/block controls on Ko-munity content or a Kover profile. Manage blocked users in Profile. For a moderation appeal or urgent content concern, email hello@soara.ai with a post/report reference and explanation. Do not send passwords or verification codes. Komap is not an emergency service.

Are brand accounts and promotions official?

A reviewed badge identifies a verified account, not an endorsement of every claim. An unbadged account may not represent the named brand. Demo posts, when shown in a demo build, are labelled and are not real partnerships or public traffic evidence.

Accounts, privacy and the garage

How do I create or recover an account?

Open Profile → Create account or sign in. Email sign-up requires a password, display name, available @handle and agreement to the Terms. Verify your email when prompted. Use Forgot password from email sign-in, enter your registered email and follow the verification-code steps. Apple/Google buttons appear only when configured; do not assume both providers are enabled in every beta.

Can I change my username, photo and Ko?

Open Profile → Edit Kover profile to change your display name, available unique @handle, bio, optional private phone number or profile picture. Personalise your Ko to select an expression or outfit. The phone field is not a verified sign-in or password-recovery method.

Which vehicles are free, and can I buy Premium?

Kota, Pico and Scoota are free. Great Nation [Limited] needs a registered account claim and is limited to the first 1,000 eligible accounts. King supports a completed eligible referral or earned Momentum Points as shown in the garage. Premium vehicles are currently locked previews: real purchasing is not enabled. A later paid release must show an actual native store checkout and restoration flow. Never pay someone privately to unlock a model.

Does deleting the app delete my account?

No. Uninstalling removes the app from that device. Use Profile → Delete account and data, or the account-deletion request page if you cannot use the app. Read the deletion page before confirming: deletion removes account content and is not just sign-out.

Can I request a copy or correction of my data?

Email hello@soara.ai from your registered address where possible. State the request and your @handle. We verify ownership and explain the applicable response and any legal limits. Never include your password, identity tokens or one-time codes.

Who owns Komap and where is it based?

Komap is owned and operated by SOARA AI SDN. BHD., Registration No. 202601027632 (1689728-T), based in Kuala Lumpur, Malaysia. Hosting and service providers may process data outside Malaysia; see the Privacy Policy.

Delete your account or request deletion