We’re here to help.

Contact the Komap team at hello@soara.ai.

What to include

Describe what happened, the app version, iPhone/Android model and approximate time. For a route or toll issue, include the selected origin/destination or plaza names only if you are comfortable sharing them. Remove personal details from screenshots. Never send a password, sign-in token, payment details or one-time code.

Account, privacy and content requests

Read the FAQ, request account deletion or report content and block users inside Ko-munity. Email us for moderation appeals with a content reference and explanation. We review reports; there is no promise of 24/7 emergency response.

Urgent road incidents

Contact the relevant emergency service or road operator directly. Komap reports and email are not emergency-response channels.